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AME cannot connect to Dynamic Link Server

April 21, 2017, 5:43 am
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Hello everyone!

 

The Problem:

I updated to the latest versions of Adobe CC products yesterday, only to find that I cannot render from After Effects as I normally did – when I go to "File > Export > Add to Adobe Media Encoder Queue" absolutely nothing happens. When I drag a comp from AE to AME, AME gets stuck on "Connecting to Dynamic Link Server..." and won't proceed.

 

Does anyone have any suggestions as to what may have happened during the update to break AME's connection to the Dynamic Link Server?

 

 

My system:

27-inch, Mid 2011 iMac

2.7 GHz Intel Core i5

16GB RAM

Sierra 10.12.4

 

Software:

After Effects 2017.2 Release, Version 14.2.0.198

Adobe Media Encoder 2017.1 Release, Build 11.1.0.170

 

 

Troubleshooting Steps Taken:

1. As I mentioned, both After Effects and AME are the latest updates, I've checked several times. It's bothersome to me that I have the 2017.2 version of AE and the 2017.1 version of AME, but that appears to be the latest versions of both.

 

2. I uninstalled AME, manually moved the leftover preference files from previous installs out of the way, and reinstalled the software using the CC tool.

 

3. I verified that I can connect via Dynamic Link between After Effects and Premier Pro (which I rarely use).

 

4. I ran a static file through AME with no problems.

 

5. I tried dropping and dragging an AE comp to AME, but as mentioned above, the file gets stuck on "Connecting to Dynamic Link Server..." and refuses to budge.

 

 

Temporary Workaround

I have resorted to exporting my After Effects files using AE's native Render Queue using lossless settings, saving the resultant .mov file in a watch folder which AME then picks up and processes to our specifications. This works, obviously, but takes longer and interrupts the workflow a bit and simply isn't as convenient as being able to export directly to Adobe Media Encoder from AE.

 

In conclusion… I'm sure I'm missing something simple here. If anyone has any ideas or suggestions I'd greatly appreciate ay insight! This software is very complex, issues like this will happen from time to time - I'm just happy that Adobe usually responds fairly quickly and always finds a fix.

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Adobe CC2015 products

December 6, 2017, 9:19 am
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Hi,

we are using Aftereffects CC2015.3 and each time we want to upgrade to a new version we make some tests regarding our workflows and custom tools.

Right now we need to install new workstations under windows 7 x64 with the AEP CC2015

but in your creative cloud installer there is no access to the adobe media encoder CC2015.

and, unfortunately, when i install AEP 2015, the adobe dynamic linq doesn't work with the mediaencoder CC2017...

 

Can you help me

thanks

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I have an urgent situation about Adobe Media Encoder.

December 6, 2017, 8:17 pm
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Hi, um, I wanted to export the .mov file into an .mp4, so on my desktop, I double-click on the icon, and the program doesn't start up.

I opened the Task Manager (by right-clicking on my taskbar, and clicking "Task Manager"), and double-clicked the icon, and the text "Adobe Media Encoder CC 2018" appears between the two tasks, and then it disappears, so the program doesn't start up.

I troubleshooted the compatibility, but nothing happens. I tried running the program as an administrator, but no luck.

 

And I have no idea what I'm going to do. I'm losing my patience, and I really need help. Can you help me fix this problem? Thanks!

 

Dan P. Lyons

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AMEWebService - Any Documentation available?

March 17, 2016, 6:43 am
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Dear Users / Support Staff,

 

I wanted to implement a way to allow our video cutting personal to access the centralized rendering machine, when I noticed the ame_webservice_console.exe and AMEWebService.exe. Unfortunately, I am unable to find any sort documentation, tutorials and I only found only one other topic even mentioning the files. Long story short, I was able to initialize the system and to install the AMEWebService via "AMEWebService.exe -install" (again - NO helpfile / docs / hints) and executing "ame_webservice_console.exe" successfully started AME and a (more or less) useless web server on port 8080.

 

The afformentioned web server always redirected me to "/ameservice/console.html" which displayed "404 Not Found" or "501 Not Implemented" (only tried default GET Requests).

Debugging the provided DLLs and Exe files revealed that it should provide lots and lots of features ranging from starting and stoping the encoding processes to gathering status information and task histories - but I simply can't get it to work.

 

Even though a messaged suggested to add "--help" to the ame_webservice_console.exe did not help either.

 

Does ANYONE know ANYTHING about this? API, SDK, ... does not matter.

 

 

I would kindly appreciate any help, tips, and suggestions!

I am working with a VM and a fresh installation of MS Windows 10 Enterprise and Adobe Media Encoder CC 15 with all recent updates and tried it with both elevated user rights and as a default user.

 

 

 

Thank you very much in advance,

Jörn

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problème dynamic link

December 7, 2017, 1:10 am
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lorsque je veux exporter un métrage dans media encoder à partir de After Effects, la liaison ne se fait pas! la composition ne se charge pas dans media encoder.

(j'ai installé et désinstallé les deux logiciels plusieurs fois)

merci pour votre aide

B.

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AEPCC2015 & AMECC2017 DynamicLink not working

December 7, 2017, 5:54 am
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Hi,

we are using Aftereffects CC2015.3 and each time we want to upgrade to a new version we make some tests regarding our workflows and custom tools before.

Right now we need to install new workstations under windows 7 x64 with the AEP CC2015

but in your creative cloud installer there is no access to the adobe media encoder CC2015.

and, unfortunately, when I install AEP 2015, the adobe dynamic link doesn't work with the mediaencoder CC2017...

 

here is the error message in after effects

AEGP Plugin AEDynamicLinkServer: Adobe Media Encoder is not installed.

( 5027 :: 12 )

 

Can you help me

thanks

 

My last discussion was replied as answered by error.

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Media Encoder is unstable

December 7, 2017, 7:18 pm
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I thought the purpose of Media Encoder is to be able to export in the background while you keep working on other things.

 

It definitely cannot do that from what I see, it can't even keep time accurately.

 

I've been looking at a export now that started off as a "33 minutes remaining" job according to Media Encoder.

 

43 minutes later it says there are 35 minutes remaining.

 

REALLY ADOBE?

 

Like I said you can forget about doing any work while Media Encoder exports, not only will Media Encoder "fail" over and over again unless I walk away from my computer completely, even trying to watch a video on YouTube or off my hard drive results in extreme lag that has me walking away from the computer no matter what.

 

IS ADOBE THERE? HELLLO? Anyone working there at Adobe every single day getting paid from all this money the users pay every single month care to fix any of these programs? Or is adobe too busy coming out with new programs that no one needs or asked for?

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Using Media Encoder to convert Variable frame rate video to Constant

March 29, 2017, 6:30 am
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This was the "answered" answer on a post from 2012. vv

Hi CLCTV,

To close this thread, exports interpreted as variable frame rate are now interpreted as constant in AME CC 2014 (8.0), and later. Please create a new thread if you are still having trouble with this issue.

 

Thanks,

Kevin

Could someone explain with detail how Media Encoder is able to convert a Variable frame rate video to constant? I am personally working with a live stream video and trying to add front and back bumpers in post.

 

Thanks!

 

[Moved by moderator from the non-technical Lounge Forum to the AME Forum for technical help]

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Full Width video for Muse, need mp4 and webm?

December 8, 2017, 10:24 am
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I have never used AME and I'm assuming it does EVERYTHING. But I can't find the preset for these 2 common formats? I have a 1GB mov from istockphoto, and I need to convert to both mp4 and webm for a widget in Muse. Also, any advice on file size so it plays quickly/smoothly?

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2018 presets

October 19, 2017, 9:27 am
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We just updated to 2018, and I don't see the same pulldown presets as we had before. First question - what is the different between the System presets (right), and the presets you can get in the pulldown menu in the queue (left)? Second question is how do I recover the longer list of options that we had in 2017?ME_Presets.png

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Trancoding RED EPIC RAW to DNxHD...Multiple Files

December 8, 2017, 1:11 pm
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Transcoding RED EPIC RAW files to DNxHD using Prelude and AME. Some .RDC folders have multiple .R3D footage that is the same. Each is aprox 4gb.  Its the same footage, Timecode etc. When I transcode through AME, the new files are much larger, depending on how many repeat files are in each folder. Usin AME Preset DNxHR HQ UHD 23.976 and Format DNxHR/DNxHD MXF OP1a.

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Mov files Are being exported as blank with audio

December 10, 2017, 11:15 pm
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Im trying to export Mp4 files as Mov files so i can use them on Resolume but its just exporting the audio and the video is just black, Im not on a mac but I have quicktime installed

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Rendering at 10.240 - 800

December 11, 2017, 2:26 am
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Hi

     Im trying to render 10.240 W 800 H, near 13 meters in diameter, Lots of blurs and effects in the comp, But the rendering time is like 3 days for a one min of video, anyone know of a better way to render that big?

 

L

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Jumping in the film

December 11, 2017, 3:05 am
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I recorded a movie in the software, and when I watched it, I noticed  to small leaps in the film, the picture blurred for a moment until it sharpened. I'd love to know what causes this problem?

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Media Encoder Failed Export Using Mettle Mantra VR

December 12, 2017, 1:59 am
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Hi all! So I'm trying to export in Adobe Media Encoder. It's a 360 video shot on a Samsung Gear 360, and I'm using Mettle Mantra VR plugins. Everytime it gets to the point in the timeline where I'm using Mettle Mantra Mobius Zoom, it quits on the export and marks the status as 'Failed.'

 

The Premiere project setting is using GPU Acceleration.

The rendered in Encoder is set to use GPU Acceleration as well.

I've tried both Metal and OpenCL (and even Software Only with no GPU for kicks), and it all poops out on me.

 

Any ideas?

 

I'm working on a 2016 Macbook Pro with 16MB RAM.

2.5 GHz Intel Core i7

AMD Radeon R9 M370X 2 GB

Intel Iris Pro 1536 MB

 

This is the error message I'm getting in the log:

 

##

- Source File: /var/folders/kf/m_k956dj0ksgnpkcmfrm57pr0000gn/T/ElGanzo_SSVR.prproj

- Output File: /Users/wasimmuklashy/Desktop/at_assembly_v2a_song2 Copy 01.mp4

- Preset Used: Match Source - High bitrate

- Video: 3840x1920 (1.0), 29.97 fps, Progressive, 00;04;52;26

- Audio: AAC, 320 kbps, 48 kHz, Stereo

- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps

- Encoding Time: 00:10:15

12/12/2017 01:27:19 AM : Encoding Failed

-------------------------------------

The Operation was interrupted by user

-------------------------------------

- Encoding Time: 00:06:14

12/12/2017 01:53:13 AM : Encoding Failed

------------------------------------------------------------

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

 

Export Error

Error compiling movie.

 

Exception Occurred!

 

A low-level exception occurred.

 

Writing with exporter: H.264

Writing to file: /Users/wasimmuklashy/Desktop/at_assembly_v2a_song2 Copy 01.mp4

Writing file type: H264

Around timecode: 00;00;09;26 - 00;00;10;14

Rendering effect: AE.Mettle Mantra Mobius Zoom

Rendering at offset: 9.910 seconds

Component: AE.Mettle Mantra Mobius Zoom of type GPUVideoFitler::Render

Selector: 9

Error code: -1609629695

##

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AS-11 DPP audio issues

December 12, 2017, 5:23 am
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Noticed something very strange when using Media Encoder to encode AS-11 DPP files - we select the four audio channels option and encode but the encoded MXF files audio is then turned from dual stereo to four mono tracks.

 

This is not compatible with UK DPP delivery as we are required to deliver stereo tracks.

 

Any ideas here? Our files have been rejected by the BBC as non compliant on the audio front.

 

Patricia

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Quicktime Codecs With CC2017 and Windows 10

December 12, 2017, 8:04 am
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Hi, I'm hoping someone here can help,

 

I'm not an expert in media or even much of a user of Adobe products, I deal with Application deployment (300 applications to 8000 workstations)

Having Deployed CC suite to Win10, apparently there are a bunch of Codec options that aren't listed under Quicktime that were there on windows 7.

 

From what I can tell these are only available on Win 7 because we have the Quicktime player installed became I get the same list on an out of the Box win7 machine until I install Quicktime.

Looking around the net seams to confirm this, along with comments that seam to suggest that CinePak is a legacy Codec.

Also it would appear that Apple do not support Quicktime on windows 10.

 

Apparently the codecs for cinepak are on the machine as you can see them listed in WindowsMedia player.

 

So,

Are there different codecs for encoding and decoding (would seam odd as I thought Codec was a shortening of encode decode)

Is there a reason why Media player can see the codecs but MediaEncoder cant?

Can I get MediaEncoder to use the Cinepak codecs without installing Quicktime 7.9

 

Am I missing something?

 

Kris

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Specify Output File Destination doesn't work when queuing from Premiere

December 12, 2017, 11:49 am
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I use Encoder exclusively for compressing multiple clips/sequences at a time directly from Premiere. But when you queue multiple clips from Premiere rather than importing them directly into Encoder, it ignores the default output destination and sends them to whatever folder Premiere last exported a single clip to (a very odd default). I can't seem to find any way around this. So if I want to export 20 new sequences to a new folder with today's date, I have to queue them and then go through and change each location individually in Encoder since there is STILL no way to change multiple item destinations at once. I would be content to have them always render to a default outputs folder and then move them manually to the new folder but as it stands I have to go find whichever folder it happens to have rendered them to since it is ignoring the default. Has anyone figured out a workaround for this or is there some setting I'm unaware of?

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Issue with AE and AME -- Dynamic Link?

October 30, 2013, 9:54 pm
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I am using After Effecs CC and I am trying to open the .aep file in Adobe Media Encoder CC (to export as a MPEG file).  I am getting an error stating: "Could not connect to Adobe After Effects.  Please verify that Aobde After Effects and Adobe Dynamic Link components are installed". 

 

I have both AE and AME open and running.  In the menu for AE I have the Dynamic Link menu available.  However, when opening the .aep file in AME I always get this error.

 

-Dave

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AME 2014 and AME 2015 - can't install, can't access

December 13, 2017, 8:42 am
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Setting up brand new machine Win 10 64, did load of apps and I run AE 2014-2018. However, AME 2017 and 2018 are the only installs. AE 2014 and 2015 give dynamic link error when attempting to render. Standalone installers I found via google won't run. Uninstalling AME and AE and just installing  AE 2014 and AE 2015 no love either.


It appears Adobe is blocking these apps. Please tell me there is someway to hack an install of them as I use AE 2014 and 2015 heavily still.

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